The Cloud One Hotels
In the City, above the noise.
Welcome to The Cloud One
We are the hotel for all of those who want to experience more of the world.
For those who seek authentic lifestyle instead of off-the-peg events.
For those who don't just want to be at a location, but want to feel it - through real, sustainable and unique moments. Moments you simply enjoy and then let go, like a cloud.
We are your base for this. And more.
We are The Cloud One Hotels.
What our guests say
Very good
Overall rating from 30,705 ratings
Friendliness 9.2 of 10
Cleanliness 9.2 of 10
Reception 9.1 of 10
Lounge & Bar 9 of 10
Location 9.5 of 10
Room 8.6 of 10
Bathroom 8.6 of 10
Free WiFi 9.3 of 10
Value for money 8.4 of 10
Breakfast service 8.4 of 10
Great location. Comfortable beds and pillows. Lovely decor. Helpful friendly staff.
friendly, clean, comfortable, roof bar v nice. Would have been nice to have a decent sized glass in the room to drink the water you gave us (we got one from the bar) - would be good to get a bottle of water each day (we asked on day 2 but it was a no). Breakfast a little pricey and hard to find a table for 4 people.
The location was amazing, the room was nice but pretty average. Staff could be more friendly, food was expensive for the quality presented. Not many facilities
Clean room, friendly stuff, central, not far from central station, not far from "Hafencity"
Very convenient to the train station yet very modern and clean--and an excellent value.
Everything was perfect!
Location is great. Outside a bit dirty streets. Front desk service not polite. Front desk staff feels tired of everything. Room with a view was great.
Check and check out was too slow. Not enough staff as I needed a receipt, so I could not check out without a person. A kettle in the room would be good, although the bar did provide a cup of hot water on request. When I asked whether there was a kettle in the room at reception, it would be helpful for the reception to offer hot water from the bar.
I had a really great stay – everything was excellent from start to finish. The staff were extremely friendly, helpful and professional, while also being discreet and never intrusive, which is exactly how hotel service should be. The only minor inconvenience was the lack of a restaurant, but I really appreciated the complimentary coffee and drinks available in the lobby. It’s such a nice touch to be able to grab a coffee to go and head out into the city for a day of sightseeing. I think Motel One should seriously consider making this a permanent feature across its hotels. It’s a small gesture, but it makes a real difference – having a coffee to take with you as you leave the hotel is a lovely way to start the day.
Maybe some small things like missing garbage bin in room is reason why not 10 points
Very friendly staff
really enjoyed our stay, and loved the modern/ historic mix..cool music and relaxed vibe. Return for sure..! (ps bathroom drains need some attention I'd say..) 10/10
Great location. Nice competent workers at the front desk, restaurant, and the housekeepers. Rooms could be easily improved with a mini-fridge. More storage would be helpful. Breakfast could be improved with toasted vegetables and a way to warm the pancakes and waffles.
Nice hotel. I don't feel big difference between Motel One and The Cloud One. I expected The cloud one is premium brand.
I would appreciate a water kettle and some tea bags. I heard bad reviews about the bar so I didn't go.
Beautiful place, wonderful room plus view! Would love to return someday!
The hotel lobby and dining areas were beautiful and gracious. Breakfast with the room charge was very good with nice and varied options. Room sizes were small, though. Quiet for sleeping, and clean. Lobby receptionists were great.
All perfect! only the rooms are a little small and without a minibar
Very nice and fresh, friendly and helpful staff!
Always a pleasure. It would be nice if more than one bottle of water is offered for two people and stays say over 2 nights. Service as always was excellent.
I’m your client with my friend jimmy kesrewani Always we used your hotel in our vacation with our wife’s I feel very comfortable in your hotel in all of Europe
Super Hotel in super Lage!
Great location. Quiet although in a busy street. Tea and coffee facilities in room would have been nice touch.
Poor service. Not informing the guest about changing their room to a handicap room before arrival and not even at check-in shows extremely poor service quality and is unacceptable. Same goes for not informing beforehand about the facilities not being available due to the fire. I, as a guest, expect that if I make a reservation of a specific room, that is what should be delivered. If that’s not possible, I consider it absolutely bare minimum that the hotel informs prior to arrival about the problem. When asking the receptionist about the incorrect room, no willingness to resolve the situation was shown and the only thing they could do was to “offer two bottles of water”. Unfortunately, this is one of the poorest booking and service experiences I’ve had on hotels around Europe. Sadly, I can’t recommend this hotel to anyone and this will also be reflected in reviews on hotels.com and google.
For the very first time ever I have to give a negative review to motel one/cloud chain. This was the first hotel where the carpet was dirty and needed vacuuming in front of the elevators, for 3 days it kept dirty on the 6th floor. Toilet in my room 626 had piss marks running down the front of the toilet and underneath was yellow. Staff at the reception were fantastic, friendly and polite.
We stayed for three nights a few days ago; it is a beautiful, welcoming hotel with an excellent breakfast, friendly staff, and a lovely, clean, and cozy room. A highlight is the bar, where you can relax and spend a pleasant few hours.
A/C very loud. Mini-fridge did not work :(
All is perfect, but it could be in the room: Tea/coffee machine Fridge I was missing them a lot :)
The room was clean, cool and the bed was comfy, the bathroom was very good but there was no towel drier. The bar and lobby area was lovely however when the bar was busy it took too long for additional staff to support and the service level dropped and the staff were visibly struggling to do their jobs (as a point of clarity it was raining very heavy one evening and it would seem that lots of guests decided to stay in for drinks maybe longer than they would have, normally). Unfortunately we were misinformed that the room had USB ports and we never brought our plugs - this caused us to have to purchase adapters which was inconvenient. Overall it is a nice hotel in a fantastic location and these few niggles did not spoil our stay.
Great location, good service.
I had the impression I was annoying the staff. They were not particularily nice or helpful. Also, the fire alarm in our rome ran at 3am and then stopped and then started again at 5h30 without stopping. When we went down at the reception they did not seem to care. It finally went off by the time I came to the room with one of your staff. Since it was not ringning anymore he mentioned he couldn't do anymore. They also mentioned they couldn't switch our room. As a result we had an horrible night and never went back to sleep since we were stressed it will start to ring again. We were celebrating our 10th anniversary. What happened was really unfortunate and your staff never helped. To pay 450CAN for not sleeping is frustrating. We will never recommand your hotel or go back.
EVERYTHING about THE CLOUD ONE HOTEL in NYC was EXCEPTIONAL!
Extremely accommodating! Front desk was great and the staff was helpful.
Beautiful room, excellent location. Nowhere to sit for breakfast.
Great place to stay. Front desk was amazing and very helpful.
Nice rooms at a very good location.
Otherwise very good but pillows were not to my liking
Our overall stay at Cloud One was very good. The only things that were negative about stay was that the room was too small and we were assigned a room that was facing a dark alley.
Great location. Great design. Room was a bit small. I wasnt satisfied by the service I got during check in and by the fact that my kids got a room not near my room and the window from their room was facing the balcony of another room so each guest could look right into the other room. A bit strange.
The staff was very helpful and friendly and the most important very responsive to my requests..!
The only downside is the leaking shower enclosure.
Simply...AMAZING!
Everyone at the front desk was very helpful. The breakfast was delicious.
The staff were kind and welcoming, and the rooms were spacious, clean, and tidy. I was very happy with my stay.
The most positive aspect was the staff, who were always very helpful. I had a medication that needed to be kept refrigerated, and they were always attentive and responsive whenever I went to reception to ask for it. The check-in and check-out processes were also very efficient. One area that could perhaps be improved is the maintenance, as it is clear that the hotel is a little dated. For example, some of the furniture, such as the wardrobe, is not always of the highest quality. The material of the bathroom sink was also slightly stained, although this seemed to be due to the type of material itself. Overall, however, the room was Clean
The place is great. The rooms are clean, big and very comfortable. The hotel is placed in a perfect location
This is one of the classiest of all Motel/Cloud Ones. The lounge is just a great area to enjoy a drink. A short block from the opera house. Value for your money is fabulous. Treat yourselves to a stay.
I loved this hotel, it had an upscale feel at an affordable price. It's located 2 blocks away from the subway and tour meeting point on the corner of the opera house. Nice restaurant on site and many more nearby. I appreciate the minimalistic design and the eco-friendly use of resources without sacrificing confort. The shower temperature and pressure setting is comfortable, and the toiletries are high quality products. Thank you.
Nice hotel so far, its almost near with everything, nice services with smiling employees at the counter, the biggest issue is tv, If you will put smart tv that atleast we can watch YouTube it could be more superb, and also just mini fridge. But so far cloud one nurnmberg is perfect hotel that I can recommend to everyone. Thanks
Unpleasant hasty music in the common areas. Stark rooms without fridge. The absence if a fridge alone is a reason for me never to come back. The hotel is surprisingly difficult to find when arriving by car. The name is not readable and the house number - we found it the next day - is high above. Put a house number next to the door is my recommendation.
Here we are!
Scent-Sational
Have you ever smelled our lounge fragrance?
Now it's also available for your home or as an exclusive reed diffuser gift.
With notes of green bergamot, grapefruit, jasmine, ylang ylang, sandalwood and turmeric, this fragrance brings calm, clarity and a piece of The Cloud One into your home.
‘Beyond Clouds’ stands for everything that comes after your stay: for the good feeling after your trip, for the lightness of moving on.
The fragrance was developed in collaboration with Berlin-based studio AOIRO, which is known for its sensorially balanced interior design concepts. AOIRO works exclusively with natural essential oils and pursues a holistic, atmospheric approach.
Beyond Clouds – The fragrance that lingers.
Now available in the TCO Shop*
*In every The Cloud One Hotel Shop, except in the USA.
The Cloud One Travel Collection
A curated selection of travel essentials for those who love to travel, but still appreciate the little luxuries along the way. And just like us, occasionally forget something.
Available from September 15 in all The Cloud One Hotel shops*
*Except in New York City. Online purchase not possible.
Golden Hour Guide
The best spots to see the sun set, shoot selfies in perfect lighting, having a sundowner …