"First of all, I must say that the problem is not with the reception or the food and beverage service. That is excellent. The main problem lies in the hotel's core business and the fact that customers book rooms and sleep in the beds there. I was bitten by bedbugs in bed. My leg swelled up completely and turned red, so I had to get up because of the pain. Your hotel staff are friendly and offered to cover my taxi fare to the airport, but that doesn't solve the problem, and now I have to go to the doctor. I also saw a lot of vermin at the reception and in the lobby. Motel 1 chain, such a luxurious hotel, how can you allow this to happen? I am a former high-level tourism manager and will complain about you without warning on the portals you know so well. Of course, I will first see your reaction and wait for your feedback. With kind regards, Erdem Unalan "