The Cloud One Munich-Hauptbahnhof
Munich gets its first The Cloud One — in a prime location right by the Hauptbahnhof, just a stone's throw from the Old Town and Marienplatz.
The Cloud One Hotels
In the City, above the noise.
Welcome to The Cloud One
We are the hotel for all of those who want to experience more of the world.
For those who seek authentic lifestyle instead of off-the-peg events.
For those who don't just want to be at a location, but want to feel it - through real, sustainable and unique moments. Moments you simply enjoy and then let go, like a cloud.
We are your base for this. And more.
We are The Cloud One Hotels.
What our guests say
Very good
Overall rating from 37,547 ratings
Friendliness 9.3 of 10
Cleanliness 9.2 of 10
Reception 9.1 of 10
Lounge & Bar 9 of 10
Location 9.6 of 10
Room 8.6 of 10
Bathroom 8.6 of 10
Free WiFi 9.3 of 10
Value for money 8.5 of 10
Breakfast service 8.4 of 10
The lobby design is certainly impressive, clean, and modern. The guest service staff was helpful but could be more friendly. The room was cute but felt like it lacked basic amenities. There were no slippers, pillow was pretty flat, and towels were thin. The restaurant staff was excellent though, from breakfast to happy hour everyone was well attentive and great. The best part of the stay. Other than that. the hotel price rate did not really satisfy the stay. Lots of simple improvements inside the room that can be easily made to make the experience better.
Elegant decor, brand new furnishings, excellent food service in a delightful setting available all day! And a fabulous staf.
Very pleased with location and the style of the hôtel
We had really been looking forward to our stay at this hotel and had deliberately booked rooms with large corner windows and a beautiful view. The windows and the view were an important reason why we chose these particular rooms and why we were willing to pay the corresponding price. To make sure everything was correct, we even called the hotel one day before our arrival and specifically asked whether we would actually receive the rooms we had selected when booking. We were assured that we would and were told that the rooms selected during the booking process would not simply be changed. Unfortunately, the reality upon arrival was very different. We were given, among others, two connecting rooms on the 9th floor. One of them, room 913, was very spacious, but it still did not have the large corner windows we had booked. The connecting room, on the other hand, was small and cramped. It only had a one small window. There was absolutely nothing of the spacious room with a beautiful view that we had expected based on our booking. What made the situation even more frustrating was the discussion at reception. We were actually told that both rooms were the same size, which was simply impossible for us to understand based on what we could clearly see. Only after a lengthy discussion were we given another room, number 1113, instead of the extremely small one. At least this solved the issue with the significant difference in room size. However, we still did not receive the large corner windows and beautiful view that we had originally booked. For a hotel in this price category, I find this extremely disappointing. If certain room categories are advertised and booked specifically with large windows and a particular type of view – and this is even confirmed by phone one day before arrival – I expect either to receive exactly what I booked or, at the very least, to be given a proper explanation and a customer-oriented solution. Unfortunately, the negative impression continued with the service. The breakfast itself was very good, but the service was surprisingly disorganized and overwhelmed, even though the restaurant was by no means full and several members of staff were working. We sometimes waited a very long time just to place an order, and orders were repeatedly forgotten or mixed up. A bagel with avocado became toast with avocado, other orders arrived differently from what had been requested, espresso was confused with regular coffee, and tea orders were also mixed up. One situation was particularly frustrating: a member of staff deliberately did not write down our order and confidently indicated that she could remember everything. Only a few minutes later, she returned several times to ask us again what we had ordered. We were a small group, and several of us had even ordered the same thing. The explanation we repeatedly heard was that “there was a lot going on.” However, that was not our impression at all. There were still empty tables and several members of staff serving a relatively small breakfast area. For a hotel catering to an international clientele, I would expect a normal breakfast service to be handled much more professionally. We also found the attitude at reception disappointing on several occasions. For example, when we returned umbrellas that we had borrowed because of the heavy rain and simply wanted to let reception know that we had brought them back, we felt as though we were disturbing the employee rather than speaking to someone working in guest services. We had a similar experience when asking about the weather. Of course, I do not expect hotel staff to be meteorologists. However, when you have many international guests who do not know the city, a friendly and helpful response would go a long way. For example, they could have mentioned that weather conditions can vary considerably even within Manhattan or recommended a reliable local weather app or website. Instead, we received a very short and rather unhelpful response. These are exactly the small things that, in my opinion, define good hotel service: helping guests who are unfamiliar with the city and making them feel welcome rather than making them feel as though they are interrupting or inconveniencing the staff. This is particularly unfortunate because the rooms themselves were nice and the breakfast was tasty. The hotel certainly has the potential to provide a very enjoyable stay. Overall, however, I was extremely disappointed. What bothered me most was that we had specifically booked rooms with large corner windows and a beautiful view, had even called the hotel the day before to confirm this, and were assured that we would receive the rooms we had selected. In the end, we received rooms with normal or very small windows and a completely different view from what we had expected and paid for. When guests pay for a specific room category and experience, they should receive what they booked. Beautiful rooms and good food, but in terms of room allocation, communication, friendliness, and overall service, there is significant room for improvement. For the price we paid, I definitely expected much more.
Centrally located, efficient, quiet rooms, too crowded breakfast (at 9 😏 ) - I would still choose this again. Great personnel.
Excellent location. Breakfast with lots of options. Beautiful building and rooms. Comfortable bed! Kind staff and close to spectacular places to visit in the city.
Good, solid hotel. Super friendly and helpfull stuff. Breakfasts are good, but would be nice if there was more warm options (just eggs or pancakes available). Nice Lobby and rooftoop bars, but little bit pricy.
Lovely hotel in a great location. The breakfast area was small and had we eaten earlier I expect we would have had to queue. Nice spacious comfortable room, just missing tea/coffee making facilities. The bathroom was fine but the shower floor was a bit slippery.
Beautiful
Nice hotel, good value for money. However, could have had free water in room.
I loved it
Lovely atmosphere. Friendly staff. Clean and you feel secure in your room. Great location for airport, old town, shopping and the magnificent Gulbenkian Museum. I will recommend to others.
Wonderful hotel at a great location
Great hotel in an ideal location! The rooftop bar was a highlight, boasting fantastic views, great drinks, and friendly service. The main disappointment was the breakfast, which was severely limited (no hot food or pastries) and overpriced. A few minor housekeeping details could also use attention —namely shower cleanliness and adding a lid to the toilet bin for hygiene. Overall, a pleasant stay with room for small improvements.
The hotel rooms had no personality and it was ashamed in such a great building
Everything was great
It was an amazing stay, we really enjoyed our vacation. It was sad that the terrasse was under construction, but they had completely coffee and tea as a consolation, which was a nice touch. The staff was also really sweet and helpful during the whole stay. We look forward to visit again soon.
Staff was courteous, room was very nice and the bed was comfortable. We enjoyed the view of the courtyard.
A good solid hotel option in Downtown which was clean and comfortable, and super-friendly staff, plus smooth check-in/check-out. Slightly let down by two things: firstly, very slow service at breakfast in the lounge, and secondly, my room had no light above the full length mirror, which was positioned in the dark corridor entrance section of the room. This meant I couldn't see a thing, and the mirror might as well not have been there. Slightly frustrating when planning outfits!
It was a pleasure - all was very good organized, the breakfast too
poor check in experience
Great stay with family. Location is close to WTC, rooms well equipped and great views of the city
Great location. Staff was great. Prepare for a bit of noise since it is right at the train station! The only problem we had was our lights randomly coming on every couple hours at night. I pulled the card at 2 am finally so it stopped.
Called the front desk to see if I could switch the room from one bed to two beds to accommodate a change of plan. The lady said no since the company only paid for a set rooms and my room doesnt is only for one bed. As I was returning from my outing, I stopped by the front desk to ask again and OFFER to pay for the difference (since I didn’t mentioned in the call) and the same person said no and went on saying how she already said no and was giving me an attitude. I dont understand if hospitality and accommodation is no longer common but I will inform my company but this experience as well so our clients wont experience the same thing.
Top Lage, tolle Rooftop Bar
Everything around the hotel was great but I still did not receive my invoice per email which is really too bad to phone and ask for your bill.
The welcome was very warm. Thank you for that 🙂
My wife and I had a wonderful visit at Cloud One Lisbon. The staff was very friendly and helpful and provided top notch service.
The rooms were clean and breakfast excellent. The front desk personnel were always kind and helpful.
Good hotel next to the main station.
Desperately disappointing: starting with a very average check in experience where I was told I didn’t have a room (I did) to the room itself. I call it a room, it was more like a cell. Tiny, barely any light, no water in the room, no tea, coffee or any amenities and the tiniest thing in the corner which I think was meant to be a desk. Never been so pleased to check out.
Overpriced for what was quite a basic yet spotless and friendly hotel.
We absolutely enjoyed our stay in CloudOne Lisboa, manager Flávio and his team are doing a great job in making the guests feel welcomed. Honestly, this is the best CloudOne/MotelOne we've stayed in, it is not as many other of the hotels located in the city center, but very well connected thru the Metro lines and well away from the turmoil of the city. We also appreciated the in-house restaurant with some fine dishes.
Room was comfortable and had top quality products
Great location great price great service
Enjoyed our stay very much. Enjoyed the location. Hotel was very clean and quiet.
The room is very small but bed and shower were perfect. However, the breakfast is terrible. Cold egg, fruit not fresh, no toaster, cheese and meats very basic. Staff are very friendly and helpful especially Mario at front desk.
Nice rooms, nice bar, very friendly staff and good breakfast
We reserved two rooms in Vienna. The location and cleanliness was great. However the low score was for needless delays with our check in, system not working, confusion with two rooms, lack Of warmth and friendless, no offering if any intimation about or stay like room or hotel amenities, we had to literally pry it out. Then we witnessed other guests being checked in with enthusiasm and helpfulness and getting water bottle options and other helpful information about Vienna let alone the hotel. Wow! We were florted at the dismissiveness we received. Dud we do something wrong? Maybe reserving tow rooms was too much?? Also found belongings of previous guest in our room we returned it to front desk.
The woman at the front desk seemed very tense during check-in. When I said I didn’t need any additional information, she insisted on explaining everything anyway. She then said, “Don’t call me later asking what this or that is,” in a scolding tone. I found her response confusing and unprofessional. The rooms were not clean. The bathroom drain was clogged with hair, and there was dirt and trash under the beds.
Great location and very clean hotel
The staff were great, the decor and cleanliness wer exceptional, the location is perfect within easy walking and subway access.
I have stayed there about 7 times now and you still have not kept my email in system. Pillows are awful as I have said before.
Lovely property. Friendly staff. Good location. Excellent breakfast options.
The hotel location is great. We are disappointed with the service. We reserved a room with a cancellable and changeable rate in March (6 months ago.) When we checked in, the receptionist assigned us a room in the "S" level. It is like in the basement of the hotel. I asked if we could get a room on a higher level. The receptionist said we had to pay more. When asked how much more, he did not tell us. The room was small also. We felt unwelcome and disappointed during our stay.
Friendly and efficient staff. Lovely view from room 1710. Clean and everything was working. But it would be nice that the shower had an option for a handheld showerhead Splendid breakfeast options.
Room 311. Don't know why, but the bathroom exhaust fan was not working effectively (or was not working), so steam stayed a bit in the bathroom until next morning. Since the hotel concept is basically B&B, I would recommend offering bathroom slippers as an option (either I missed them in the room or they were not there). People are trying to carry less weight with them to B&B hotels, then with slippers they would not need to take them from home.
Great location, very good breakfast, really helpful and polite staff.
Easy to use and basic services.
Overall good but lacks service like rooms and utilities
Here we are!
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The Cloud One Lisbon
Be enchanted by Lisbon’s cultural diversity and enjoy modern elegance at The Cloud One Lisbon, located at the heart of this stunning city.
The Cloud One Vienna-Staatsoper
Vienna’s locals are hardly fond of overstatement, but even they would call this location ‘spectacular’, with the Vienna State Opera, Naschmarkt, St. Stephen’s Cathedral and much more all in the immediate vicinity.
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The Cloud One Nuremberg
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Scent-Sational
Have you ever smelled our lounge fragrance?
Now it's also available for your home or as an exclusive reed diffuser gift.
With notes of green bergamot, grapefruit, jasmine, ylang ylang, sandalwood and turmeric, this fragrance brings calm, clarity and a piece of The Cloud One into your home.
‘Beyond Clouds’ stands for everything that comes after your stay: for the good feeling after your trip, for the lightness of moving on.
The fragrance was developed in collaboration with Berlin-based studio AOIRO, which is known for its sensorially balanced interior design concepts. AOIRO works exclusively with natural essential oils and pursues a holistic, atmospheric approach.
Beyond Clouds – The fragrance that lingers.
Now available in the TCO Shop*
*In every The Cloud One Hotel Shop, except in the USA.
The Cloud One Travel Collection
A curated selection of travel essentials for those who love to travel, but still appreciate the little luxuries along the way. And just like us, occasionally forget something.
Available from September 15 in all The Cloud One Hotel shops*
*Except in New York City. Online purchase not possible.
Golden Hour Guide
The best spots to see the sun set, shoot selfies in perfect lighting, having a sundowner …