M One Accessible with two double beds
Accessible and barrier-free: easy access and plenty of comfort for your stay.
- Wheelchair-accessible
- Accessible bathroom
- Queen-size bed (160 cm)
- 43'' SMART TV
- Granite bathroom with rain shower
NYC
The Cloud One New York-Downtown
Introducing…
Welcome to the Big Apple, the city that never sleeps, the city of dreams... have we forgotten anything else?
We are The Cloud One Hotels: Our homebase in this mega-city sits in the middle of FiDi - Financial District - right next to the World Trade Center Memorial.
The Urban Jungle interior design, a locally sourced food & drinks offer - and these are just a few of the reasons why it's worth pitching the tent in our cloud.
THE CLOUD ONE NEW YORK-DOWNTOWN
133 Greenwich St.
10006 New York
+1 (646) 434 4649
How do guests rate The Cloud One New York-Downtown?
Very good
Overall rating from 2,340 ratings
Friendliness 9.1 of 10
Cleanliness 9.1 of 10
Reception 9 of 10
Lounge & Bar 8.7 of 10
Location 9.4 of 10
Room 8.5 of 10
Bathroom 8.7 of 10
Free WiFi 9.3 of 10
Value for money 8.4 of 10
Breakfast service 8.3 of 10
Loved the location, design, and staff. The umbrellas the day it rained was amazing. Also, the bed was so comfortable and your cleaning crew were great! My only issue was the room was too dark. No overhead lighting made it dark even during the day if the window wasn’t open. And we couldn’t open it because there were apartments looking in. Loved the idea of the cafe, but the service was so slow. We tried to do breakfast, but after 30 minutes, left to go elsewhere. There was one guy who knew everything and was amazing and everyone else seemed new and didn’t know what to do. Seemed like a staffing issue. Also, wish breakfast was served in lounge upstairs. Way cooler location.
I really like the Cloud One Hotel; the location is well located near public transit, the bed and pillows are comfortable, the overall design is modern and the rooms are well equipped and clean. However, I have a specific issue with the layout of my room, the main door opened directly facing the bed and the wall with the bed had two doors on it, one to the closet and one to an adjoining room, and in addition to the general discomfort of feeling surrounded by openings, i could clearly hear the guest in the adjoining room.
It started with the reservation process. Assistance received by Carl Bjaelker was awful. I was participating in a corporate event with other colleagues. It took him 1 month to confirm my reservation, only did last minute and that rocket fees (2x of my colleagues). He didnt even reply our emails. Unbelievable. I paid $700/night and was place at 502 room with no day light at all. Very cold room. Crazy. Really bad experience. I will manage to find another location for the event in coming years. And wont recommend it at all
We booked 4 rooms for a wedding, they were not ready at 3:00 for check in
During my stay at the Cloud One Hotel, I found all the staff members to be polite, engaging, and extremely helpful, which made my visit very comfortable. The entire hotel, including my room, was spotless, and the breakfasts were fantastic. Before flying home, I relaxed in the cozy deli area, although I was unfortunately nursing a cold. The quality service and excellent cups of coffee made my experience more pleasant. I highly recommend this hotel, located in a peaceful area of downtown New York.
Beautiful location, staff was so friendly and hotel were super clean. Loved our stay.
Great location. Basic amenities for a hotel costing $600+ a night were missing. No conditioner in the shower is just crazy. Even cheap hotels provide conditioner and lotion. My TV only had 4-5 channels. Not a great experience
Amazing! The staff is the best, the view is amazing. Love it ❤️
Pros: The room is cozy and has ample space to keep our things. The bed was clean. The heater was perfect for cold weather. Breakfast was amazing, especially the avocado toast was very tasty. The front office staff is polite and kind. They attended to our queries promptly. Cons: The lights weren't working initially. It had a sort of loose connection. I called up the housekeeping guy and he didn't know English. I had difficulty communicating with him. The lights were also very dim. There is no doorstop, and it becomes difficult to hold the door open and move the luggage. When the bathroom glass door was closed, it would bang with a loud noise. I feared it would break. I would prefer more fresh fruit for breakfast, which was missing.
At check-in ask what amenities are needed since none are in the room (shower cap, cotton, Qtips, etc)
Very nice place to stay and convenient for my business trip. My one disappointment was that I was given a bottle of water for my first night stay and the 2nd night I was told I would have to purchase the bottl3 and it was $10!!! That is crazy expensive for the price of the room and smaller bottles in the room are typical at other places I have stayed.
We had a great stay at The Cloud One NY Downtown, with awesome views, friendly service, and a comfortable room.
Staff were very nice. Had an awesome latte from the restaurant. Room was quite comfortable. Only bummer was no conditioner in the shower, what’s up with that?
Foam pillows were too high so it was very uncomfortable and no alternatives available. Also the AC unit was loud and the thermostat could not set a comfortable temperature (goes from too cold to too hot in the room just by adjusting one degree). Breakfast room was really cold. Also no phone in the room to call the front desk.
Our room was roomy clean and comfortable. The location of this hotel was also nice.The front desk lady offered us a room away from the elevators @ no extra cost. They gave us a free bottle of water which was nice. It was a little over the budget since it was booked only for one night and it would be nice if the breakfast was included in the cost. Overall it was very smooth and nice stay
We love to stay here simply because of the location. The rooms were clean; however, the 2nd day of our stay they came so late to freshen up the room it was too late for us b/c we were eating dinner in there. Not a show stopper b/c the staff were friendly and the elevators were fast:-). We LOVE the location!
Very clean, efficent and nice staff, overall great experience
Elena was our receptionist- she was just amazing. Patient, friendly, warm and polite. She ensured we had a comfortable stay and gave us all the information we needed before we could even ask. The room view was stunning and everything was clean as well. Our only concern was the bathroom’s vent and coffee machine were not working properly.
The hotels design was well thought out. Very beautiful everywhere you look. The only improvement I could come up with would be to maybe carry some foliage or other decorative elements into the hotel rooms. Otherwise, very lovely stay and the breakfast was delicious!
Decent experience. A little loud at night from other guests.
Loved the six floor hangout and balcony.
Service is always excellent, front desk stuff always with amazing attitude and service, best breakfast I have ever had, room view is the best. Nothing to complain about
Reasonably priced, clean and modern hotel. Good downtown location.
Great hotel with great views. Great location. Over all very happy with this stay.
Front desk staff was stellar!! Enjoyed the lounge as well. Excellent location.
We had really been looking forward to our stay at this hotel and had deliberately booked rooms with large corner windows and a beautiful view. The windows and the view were an important reason why we chose these particular rooms and why we were willing to pay the corresponding price. To make sure everything was correct, we even called the hotel one day before our arrival and specifically asked whether we would actually receive the rooms we had selected when booking. We were assured that we would and were told that the rooms selected during the booking process would not simply be changed. Unfortunately, the reality upon arrival was very different. We were given, among others, two connecting rooms on the 9th floor. One of them, room 913, was very spacious, but it still did not have the large corner windows we had booked. The connecting room, on the other hand, was small and cramped. It only had a one small window. There was absolutely nothing of the spacious room with a beautiful view that we had expected based on our booking. What made the situation even more frustrating was the discussion at reception. We were actually told that both rooms were the same size, which was simply impossible for us to understand based on what we could clearly see. Only after a lengthy discussion were we given another room, number 1113, instead of the extremely small one. At least this solved the issue with the significant difference in room size. However, we still did not receive the large corner windows and beautiful view that we had originally booked. For a hotel in this price category, I find this extremely disappointing. If certain room categories are advertised and booked specifically with large windows and a particular type of view – and this is even confirmed by phone one day before arrival – I expect either to receive exactly what I booked or, at the very least, to be given a proper explanation and a customer-oriented solution. Unfortunately, the negative impression continued with the service. The breakfast itself was very good, but the service was surprisingly disorganized and overwhelmed, even though the restaurant was by no means full and several members of staff were working. We sometimes waited a very long time just to place an order, and orders were repeatedly forgotten or mixed up. A bagel with avocado became toast with avocado, other orders arrived differently from what had been requested, espresso was confused with regular coffee, and tea orders were also mixed up. One situation was particularly frustrating: a member of staff deliberately did not write down our order and confidently indicated that she could remember everything. Only a few minutes later, she returned several times to ask us again what we had ordered. We were a small group, and several of us had even ordered the same thing. The explanation we repeatedly heard was that “there was a lot going on.” However, that was not our impression at all. There were still empty tables and several members of staff serving a relatively small breakfast area. For a hotel catering to an international clientele, I would expect a normal breakfast service to be handled much more professionally. We also found the attitude at reception disappointing on several occasions. For example, when we returned umbrellas that we had borrowed because of the heavy rain and simply wanted to let reception know that we had brought them back, we felt as though we were disturbing the employee rather than speaking to someone working in guest services. We had a similar experience when asking about the weather. Of course, I do not expect hotel staff to be meteorologists. However, when you have many international guests who do not know the city, a friendly and helpful response would go a long way. For example, they could have mentioned that weather conditions can vary considerably even within Manhattan or recommended a reliable local weather app or website. Instead, we received a very short and rather unhelpful response. These are exactly the small things that, in my opinion, define good hotel service: helping guests who are unfamiliar with the city and making them feel welcome rather than making them feel as though they are interrupting or inconveniencing the staff. This is particularly unfortunate because the rooms themselves were nice and the breakfast was tasty. The hotel certainly has the potential to provide a very enjoyable stay. Overall, however, I was extremely disappointed. What bothered me most was that we had specifically booked rooms with large corner windows and a beautiful view, had even called the hotel the day before to confirm this, and were assured that we would receive the rooms we had selected. In the end, we received rooms with normal or very small windows and a completely different view from what we had expected and paid for. When guests pay for a specific room category and experience, they should receive what they booked. Beautiful rooms and good food, but in terms of room allocation, communication, friendliness, and overall service, there is significant room for improvement. For the price we paid, I definitely expected much more.
Beautiful
Nice hotel, good value for money. However, could have had free water in room.
Everything was great
A good solid hotel option in Downtown which was clean and comfortable, and super-friendly staff, plus smooth check-in/check-out. Slightly let down by two things: firstly, very slow service at breakfast in the lounge, and secondly, my room had no light above the full length mirror, which was positioned in the dark corridor entrance section of the room. This meant I couldn't see a thing, and the mirror might as well not have been there. Slightly frustrating when planning outfits!
Great stay with family. Location is close to WTC, rooms well equipped and great views of the city
Called the front desk to see if I could switch the room from one bed to two beds to accommodate a change of plan. The lady said no since the company only paid for a set rooms and my room doesnt is only for one bed. As I was returning from my outing, I stopped by the front desk to ask again and OFFER to pay for the difference (since I didn’t mentioned in the call) and the same person said no and went on saying how she already said no and was giving me an attitude. I dont understand if hospitality and accommodation is no longer common but I will inform my company but this experience as well so our clients wont experience the same thing.
The welcome was very warm. Thank you for that 🙂
Enjoyed our stay very much. Enjoyed the location. Hotel was very clean and quiet.
The woman at the front desk seemed very tense during check-in. When I said I didn’t need any additional information, she insisted on explaining everything anyway. She then said, “Don’t call me later asking what this or that is,” in a scolding tone. I found her response confusing and unprofessional. The rooms were not clean. The bathroom drain was clogged with hair, and there was dirt and trash under the beds.
I have stayed there about 7 times now and you still have not kept my email in system. Pillows are awful as I have said before.
Lovely property. Friendly staff. Good location. Excellent breakfast options.
Friendly and efficient staff. Lovely view from room 1710. Clean and everything was working. But it would be nice that the shower had an option for a handheld showerhead Splendid breakfeast options.
Overall good but lacks service like rooms and utilities
The room was amazing. The stuff friendly and attentive.
Had a great stay here, the shower had brilliant pressure! Loved the coffee machine had tea pods too. Views were outstanding from our room. Would have given a 10/10 if the bar service was better (definitely need more staff) and bottled water in the room. Otherwise it was a perfect stay.
The front desk manager isn't very accommodating and the breakfast is consistently poorly executed.
Everything was amazing! views, location, atmosphere. I just wish you guys had a microwave. We had a lot of leftovers and no where to heat it up.
We had the most enjoyable stay at the Cloud one.The check in staff on Friday evening were very pleasant and professional.We enjoyed the terrace,and a perfectly made cocktail on the sixth floor “what a view” Staff were wonderful.Lovely start to the evening before heading to Harry’s Steakhouse for dinner. Thank you Cloud one we look forward to staying with you in the future,and will absolutely recommend this hotel to friends and family coming to NYC.
Need water bottles in the room. Elevators are slow. Liked the soap in the rooms! Good-sized room.
The overall experience could have easily been an 8/10, but unfortunately the behavior of the female receptionist working the night shift brought it down to a 1/10. I travel extensively for work and stay in hotels all over the world, and I have honestly never experienced this level of rudeness and disrespect from someone working at a front desk. I had an issue with my room key, which can obviously happen. I politely asked for assistance, and another gentleman at the front desk was extremely kind and professional. He helped resolve the problem and even apologized to me for his colleague’s behavior. Unfortunately, the female receptionist was incredibly rude from the beginning. She spoke to me with completely inappropriate familiarity, insulted me, told me to “fuck off,” and insisted that she would not speak to me unless I said “please” and “thank you,” even though I had already asked politely for help. When I tried to explain the situation and speak with her calmly, she simply waved her hands at me as if telling me to shut up. It was honestly embarrassing to witness this kind of behavior from someone working at a hotel reception. What made it even worse was that I noticed her treating other guests in a similarly disrespectful manner. We are actually exploring hotels in this area for our company, as our teams travel to New York regularly. After this experience, I genuinely cannot understand how I could recommend this hotel to colleagues and business travelers if guests can be treated this way at the front desk. It is a real shame, because the other staff members I encountered were kind, professional and helpful. One person’s behavior, however, completely ruined what could have been a very positive experience. Management should seriously address this situation. Front desk staff are the face of a hotel, and this level of disrespect toward paying guests is simply unacceptable.
Excellent stay! The room, staff, breakfast, and 6th-floor lounge were all outstanding. I truly enjoyed my experience and look forward to returning to this property and trying other affiliate locations.
Top service all round
Wifi didn't work well in the room. Front desk was not helpful basically saying "it should work". Lighting in the main room was really low given only one overhead light. Even with the window open. Air Conditioner made annoying sound as it clicked on and off.
Rooms are spacious and clean, and staff are so helpful and friendly.
What's it like at The Cloud One New York-Downtown?
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What types of rooms are available at The Cloud One New York-Downtown?
The Cloud with a king bed
For guests who know and love our standard room - the Cloud for all!- Floor 2 - 27
- King-size bed (180 cm)
- Room size 16 m²
- flat-screen TV
- Safe
- Free Wi-Fi
The Cloud with two double beds
For guests who love our standard but prefer two double beds in the room.- Floor 2 - 5
- Two double beds
- Room size 16 m²
- flat-screen TV
- Safe
- Free Wi-Fi
City Cloud with king bed
For guests who prefer a larger room to relax in and want to enjoy a stunning view over the 9/11 Memorial.- Floor 7 - 10
- King-size bed (180 cm)
- Room size 20 m²
- Safe
- flat-screen TV
- Free Wi-Fi
City Cloud with two double beds and a view
For guests who prefer a larger room to relax in and want to enjoy a stunning view over the 9/11 Memorial.- Floor 7 - 10
- Two double beds
- Room size 20 m²
- With a view of One World Trade Center
- Safe
- flat-screen TV
- Free Wi-Fi
River Cloud with king bed
For guests who prefer a larger room to relax in and want to enjoy a particularly stunning view over the 9/11 Memorial and the Hudson River.- Stockwerk 11 - 27
- King-size bed (180 cm)
- Room size 20 m²
- Safe
- flat-screen TV
- Free Wi-Fi
River Cloud with two double beds and a view
For guests who prefer a larger room to relax in and want to enjoy a particularly stunning view over the 9/11 Memorial and the Hudson River.- Stockwerk 11 - 27
- Two double beds
- Room size 20 m²
- With a view of One World Trade Center and the Hudson River
- Safe
- flat-screen TV
- Free Wi-Fi
Suite Cloud with rooftop terrace
Perfect for two who want to go high! In addition to a king-size bed, sitting area and wet bar, a rooftop terrace with fantastic views from the 28th floor awaits.- Balcony
- Floor 28
- King-size bed (180 cm)
- Room size 45 m²
- flat-screen TV
- Safe
- Free Wi-Fi
Studio Cloud with rooftop terrace
Perfect for two who want to go high! In addition to a king-size bed and sitting area, a rooftop terrace with fantastic views from the 28th floor awaits.- Balcony
- Floor 28
- King-size bed (180 cm)
- Roomsize 53 m²
- flat-screen TV
- Safe
- Free Wi-Fi
01 / 01
THE CLOUD ONE DELI
The city is big, the day is long: Our deli right around the corner offers everything you may need to conquer the Big Apple:
From breakfast to snacks, smoothies to mimosas, salads to shakshuka, sandwiches to pankcakes.
Open from 06:00 am - 09:00 pm.
Bottomless Brunch
What could be better than brunch? That’s right, a brunch buffet!
At our Bottomless Brunch in the deli, you can now spend your
Saturday and Sunday from 11 am to 3 pm
sampling a wide variety of delicacies and blending breakfast with lunch.
This 90-minute brunch journey is accompanied by Prosecco, Mimosas or Bellinis and a unique feel-good atmosphere.
Did you know?
Survivalist
In the middle of the fountain complex of the World Trade Center Memorial is an unusual survivor of the September 11 tragedy: the "Survivor Tree" endured all of the destruction and was allowed to move back in here in 2010.
As long as it's fancy
Strolling through Central Park you might suddenly be confronted with this small castle. The Belvedere Castle pretends to have been imported directly from Europe - but it was built here in the 1860s as a weather station.
Island Hopping
Yes, NYC also has a cable car! The Roosevelt Island Tramway takes you across the East River for a small price - including a phenomenal view of the city. Once on Roosevelt Island, you can marvel at the ruins of a smallpox hospital complex or lounge in the park.
A change of perspective
It's actually quite simple, but we'll mention it anyway: Instead of walking across the Brooklyn Bridge with the crowds of tourists from the Financial District waterfront, take the subway to Brooklyn and stroll across from there. That way you have the skyline in the picture for the perfect souvenir photo and it's also a little less busy here.
Your hotel in New York City
Welcome to Cloud One Design Hotel at Ground Zero in NYC.
Imagine checking into a hotel for the night where you will not only find your accommodations, but also a touch of Manhattan Magic! Cloud One Hotel in New York City, the city that never sleeps, offers you several ways to enjoy your stay in Manhattan.
Whether you're a business mogul or a leisure explorer on a short trip, our hotel in New York has something for everyone. And a child under 12 stays in their parents' room for free - it's as if they're little VIPs with every overnight stay, because our design hotel in Manhattan is especially kid-friendly.
Book a vacation and see New York, Times Square and much more from our hotels.
Rooms are everywhere, but only one Cloud One Hotel for your New York stay. Our options at the hotel are all tastefully decorated, offer cutting-edge security to international standards, and views of NYC that will amaze you. That's because from the hotel, you'll have an impressive view directly of the 9/11 Memorial and the skyscrapers and landmarks of Manhattan.
The location of our hotel in Downtown New York is simply unbeatable. In the middle of Manhattan's Financial District, the hotel is not only convenient, but also a stone's throw from the 9/11 Memorial, Lower Manhattan, Midtown, vibrant Wall Street and relaxing Battery Park. And yes, we even have weather-protected parking for your bike in the immediate vicinity of the hotel. For car parking within Manhattan, the hotel recommends ICON Parking or SP Plus Parking services.
Vacation at Cloud One in Manhattan - the accommodation for every taste and budget.
With us, you can relax and kick back with every overnight stay, and of course, explore New York away from the hotel. If you need to get to other parts of downtown New York, or if you feel like taking a long walk through Manhattan's world-famous Central Park, Cloud One is well connected to public transportation, including the WTC station and the Staten Island Ferry.
From there, you can quickly get to other boroughs like Queens, landmarks like Greenwich Village, Canal Street, and Pennsylvania Station to explore Lower Manhattan. You can reach bustling Times Square by train in just under 20 minutes. For any sightseeing tips, the hotel's staff is always happy to help.
Even on foot, the distances seem almost ridiculous for New York due to the location of our hotel at Ground Zero, in the middle of Manhattan: Wall Street, for example, can be reached in less than ten minutes on foot from the design hotel, and Trinity Church is even faster.
For those who always need to be online, our Design Hotel offers Wi-Fi so you can share your latest adventures from Manhattan with the world. But on your short trip, don't forget to put your device aside once in a while and enjoy the breathtaking view of New York and Manhattan.
Your home base - The Cloud One Hotel
The comfort of Cloud One design hotel in Downtown NYC.
And who said you had to leave on an empty stomach? Our hotel's restaurant and bar at the WTC ensure that you can taste the city's palate without leaving the hotel. Not to mention the culinary delights of the Manhattan area - from Chinatown to Little Italy, we have it all on our doorstep in Downtown.
Whether you're going on a business trip or a city break, our rates are more than affordable. We offer affordable rates for your Manhattan experience. Who says you have to spend vast sums to experience the Big Apple and Downtown?
Design Hotel's location in New York's Financial District means you'll be right in the middle of the action. And when you can walk to sights like the Financial District, the World Trade Center, and the 9/11 Memorial, your stay in New York becomes a breeze. Don't forget to cross the Brooklyn Bridge and explore Central Park. There's so much to discover in New York around our hotel, we're the perfect hot spot to start your Manhattan adventure.
City break in the hot spot Downtown - and that in a reasonable price
At our design hotel in New York, we offer guests an instant booking option for their travel planning. Book your next trip now and experience the New York sky - literally!
The Cloud One Hotels - where the clouds are literally at guests' feet. Your gateway to the heart of New York City, the place where dreams come true. Pack your bags, and we'll see you soon in New York.