Our Story

"Front desk was absolutely lovely in helping me. The only place where improvement is needed is the 6th floor bar. I needed ice to store my breast milk, and I was told by the front desk that there were no ice dispensers on the floors, but to go to the bar. I went there (at 5:30pm on a Tuesday), and no one was manning the bar, even though I could see people had been served drinks earlier. I waited several minutes before going to the lobby cafe and asking for ice there. They did not have any and told me to try the 6th floor. I told her that there was no one there, and she then said "well they should be there." I was starting to feel inpatient as I had to leave for a business dinner and still couldn't get any ice. I went back up to the 6th floor, and there STILL was no one at the bar. I literally had to wander into the back kitchen area calling out, and only then did I find an employee who told me I needed to wait. Another 5 minutes went by before he finally came out and asked what I wanted. I told him I just needed someone to put ice in the ziplock bag I had brought. He promptly helped me do so, but I couldn't help but notice in the at least 15 full minutes that I stood around waiting (combining both times that I came by looking for help) that the bar area was not sanitary. There were many fruit flies landing on the different tools, surfaces, and bottles. It was disgusting. "