Please present your gift voucher for redemption at check-in at the booked hotel or at the bar for food and beverage services.   
Vouchers cannot be redeemed during the booking process.  

Your preferred The Cloud One hotel can be booked on the-cloud-one.com or by phoning the hotel directly. You can also conveniently book on the go with your smartphone via our mobile portal and our app.

Yes, but your room will then only be kept available for you until 6 pm on the day of arrival. If you book without a credit card, room reservations cannot be guaranteed if you arrive after 6 pm. Do you already know that you won’t be arriving until after 6 pm? Then it is best to provide your credit card details when you make your booking. The card will not be charged, and you will be able to choose the payment method when you arrive.

A credit card is required for a flexible arrival time after 6 pm and during trade fair and event periods. This guarantees your booking and ensures that your selected room is reserved for you.

For group reservations, simply make an inquiry using our contact form or give us a call. For group bookings for several hotels, all you need to do is contact a The Cloud One hotel of your choice. We will then sort out the reservations for you across all the hotels.

You can book up to four rooms at once online on the-cloud-one.com.

If you book with a credit card, you have a guaranteed reservation and you can arrive after 6 pm and through the night. If you book without a credit card, your room will only be reserved until 6 pm and then released for other guests.

Yes, booking with us is secure – especially your credit card information and personal details. We ensure this by using a secure https server. All booking information is SSL-encrypted and is processed in a secure environment.

All new hotels can be booked online on <a href="t3://page?uid=32971">the-cloud-one.com</a> once bookings are open. As a rule, you can make reservations three to four months before the hotel opens.

No, you cannot reserve a parking space at The Cloud One hotels.

Most of our The Cloud One hotels offer a 24-hour reception.
In exceptional cases hotel receptions might be manned from 6 am to midnight.

You can check in from 3 pm on your day of arrival.

You have until noon to check out on your day of departure.

The One Click Book feature allows beOne members to enjoy fast and straightforward booking with a single click. We use your stored booking preferences to put together a booking for you, which you then simply need to confirm and pay for. You can find further information under beOne .

*Note: our One Click Book feature is only available for hotels in Europe.

No, the beOne profile only displays bookings made online.

We guarantee the best prices at The Cloud One hotels on the-cloud-one.com. You will not be able to book your The Cloud One hotel cheaper on any other website, so the-cloud-one.com is guaranteed to always be your best and cheapest option.

The Cloud One hotels offer a consistent best price rate.

At our The Cloud One hotel in New York, the second pays $30, the third and fourth person $ 50 each.
In our The Cloud One Hotel Hamburg-Kontorhaus, the second person pays a surcharge of € 20.*

*Note: for upgraded rooms, the second person does not pay the second person supplement, only the upgrade supplement.

There is no unified price for parking services at The Cloud One hotels. Information on this can be found on each individual hotel page on the-cloud-one.com.

The prices for the breakfast buffet are as follows:

New York: $ 24.50 (plus taxes)

Germany: € 24.50 

Prague: € 19 

Children from 0-6 years eat breakfast free of charge. Children from 7-12 years pay half price. 
 

From 2025 the breakfast price is:

Prague: € 19.50

Mon–Fri: 6 am–10 am

Sat, Sun & public holidays: 7 am–11 am

Please get in touch with the hotel in question directly via phone or email if booking with children, or use our contact form .

For our The Cloud One Hotels in Germany the following applies:
One child up to and including 6 years stays free of charge in the parents' room, with breakfast also included.
One child aged between 7 and 12 years old also stays free of charge in the parents' room. The breakfast buffet will be charged. These children receive breakfast at half price. 

For our The Cloud One Hotel New York-Downtown: 
Children under the age of 2 may stay in their parents’ room free of charge – breakfast included and free of charge. 
Children between the ages of 3 to 5 are counted as additional guests in the room and will need extra bedding accommodations (e.g. staying in the room with ONE parent). However, breakfast is still included and free of charge for them.
Children over the age of 6 are counted as additional guests in the room and will need extra bedding accommodations in the room. Breakfast will also come at additional cost. These children receive breakfast at half price.
The Cloud One Hotel New York-Downtown does not provide extra beds in the rooms due to fire safety guidelines.

Are you booking for a family with two or more children? Depending on the hotel, we can offer you special rates. Feel free to inquire about family rooms at your chosen The Cloud One hotel.

Log in to beOne and click ‘beOne profile’. From there, you can enter the partner code in the ‘Partner code’ tab. Click on the box at the top left to display the line for entering the code and then click on the ‘Save’ button.

Log in to beOne and click ‘beOne profile’. You can change your credit card details under ‘Payment details’. If a credit card is already saved there, please delete its details first and save the changes. Only then can the new card be saved. Note: only one credit card can be saved in your profile at a time.

Log in to beOne and click ‘beOne profile’. From there, you can save your credit card details under ‘Payment details’

beOne is the joint membership programme from Motel One and The Cloud One hotels. With beOne, you enjoy a range of attractive benefits:

• 1 x delicious breakfast for free
• 1 x free Welcome Water per stay and room
• Quick and easy booking using the One Click Book feature (only valid for hotels in Europe)
• Sleep-in Sunday – your free late check-out on Sundays (subject to availability)

To take advantage of the free beOne benefits in the member area, simply complete the free registration process. Enjoy a free breakfast on us as a thank you. You can redeem the breakfast offer within three months of your initial registration with your next booking on www.the-cloud-one.com or on our app.

You can register for beOne for free on our website or when you make your booking. Simply create a password and your free registration will take place when you complete your booking.

Our new beOne membership programme is completely free and offers numerous benefits.

We want to offer you the benefits and reward you for registering for our beOne Membership straight away. A points system would mean that you can only enjoy the rewards of membership once you’ve attained a certain number of points. We want beOne to be a simple, transparent programme and have therefore decided against a points system.

We offer you a transparent and simple membership programme that offers you benefits no matter how many times you book with us. At The Cloud One hotels and Motel One, you enjoy beOne benefits every time you book with us.

No, you only get the benefits of beOne if you book online via beOne. Email and telephone bookings do not qualify for beOne benefits.

When you check in, you’ll receive a voucher for the Welcome Water with the date of your stay and your name. You can redeem the voucher at our bar in the lounge.

Simply go to www.the-cloud-one.com or open the app and book your preferred stay. Your information will be transferred to us automatically and you will receive your Welcome Water voucher when you arrive at the hotel.

Your breakfast voucher can be redeemed during the booking process on www.the-cloud-one.com or the app in the final step of the process – the ‘Summary’. The voucher code can only be redeemed once and is valid for three months.

Yes, if the next booking is made within three months of the initial registration, you can still redeem your breakfast voucher.

No, the breakfast voucher can only be redeemed with an online booking through beOne. Unfortunately, at this time, you are unable to redeem it later at the hotel.

You can redeem your breakfast voucher online at any The Cloud One hotel within three months of your initial registration.

No, only one voucher code can be redeemed for each booking.

No, reimbursement of the voucher value is not possible.

If you have booked your room via beOne and are leaving on a Sunday, you can use our late check-out until 3 pm, subject to availability.

The late check-out will be offered to you when you check in. You are welcome to ask our hotel team about it at any time.

You can redeem your breakfast voucher online when booking any The Cloud One or Motel One hotel. The voucher for the Welcome Water is only valid for the respective stay and can therefore only be redeemed in your selected The Cloud One or Motel One location.

Simply log on to www.the-cloud-one.com or our app. You can view and update your details under ‘beOne profile’.

Log in to beOne and select ‘beOne profile’. You can view the information and change it as desired there.

After registering with beOne, you can view your online bookings under ‘My reservations’.

Your breakfast voucher can be redeemed within three months of your initial registration. The voucher for the Welcome Water can be redeemed with each respective stay.

Go to the login page and select ‘Forgotten your password?’. You will receive an email with a link to a page where you can set a new password.

After registering with beOne, you can change your password through your ‘beOne profile’.

To do this, please log in to beOne via the website www.motel-one.com and click on ‘beOne profile’. Under the ‘Contact details’ tab, uncheck the box for the free newsletter. To apply the change, please click on the ‘Save’ button.

If you no longer wish to take advantage of the attractive beOne benefits, you can delete your user account through your ‘beOne profile’. However, if you re-register again later, you will not be eligible for the one-time registration benefit of a free breakfast.

The One Click Book* feature allows beOne members to enjoy fast and straightforward booking with a single click. We use your stored booking preferences to put together a booking for you, which you then simply need to confirm and pay for.

*Note: the One Click Book feature is only available for hotels in Europe.

Here’s how to book using One Click Book:

• Create a beOne account to register for beOne
• Activate the One Click Book feature by specifying and storing your booking preferences in your beOne profile
• Select your travel dates in the booking window and then click on One Click Book. All your information and booking preferences will be automatically entered into your reservation
• Confirm and pay for the booking with a further click

*Note: the One Click Book feature is only available for hotels in Europe.

Yes, when you use One Click Book*, you will continue to receive all beOne benefits.

*Note: the One Click Book feature is only available for hotels in Europe.

The same payment options are available for the One Click Book* feature as for a regular booking. In your beOne profile, you can save your preferred payment method under ‘Booking preferences’. This is then automatically applied when you use One Click Book*.

*Note: the One Click Book feature is only available for hotels in Europe.

Yes, existing reservations can be conveniently changed in your beOne profile.

*Note: the One Click Book feature is only available for hotels in Europe.

Yes, existing reservations can be conveniently cancelled in line with our cancellation policy in your beOne profile.

*Note: the One Click Book feature is only available for hotels in Europe.

Yes, you can redeem your breakfast voucher with One Click Book* in the last step of the process, in the ‘Summary’ window.

*Note: the One Click Book feature is only available for hotels in Europe.

Yes, you can easily disable the feature in your beOne profile under ‘Booking preferences’.

beConnected is a permanent and free benefit for beOne members available at our hotels in Europe.

As a beOne member, you can permanently register for The Cloud One hotels wifi with your device by entering your beOne login data when registering for wifi in a The Cloud One hotel. This means that the next time you stay at this or any other The Cloud One hotel, your device will automatically connect to the wifi.

This permanent wifi login option may be used for a maximum of three devices (e.g. smartphone, tablet, laptop) per person.

Every guest who starts the wifi login process during their stay will be directed to a wifi landing page via the browser on their device. On this page, as a beOne member, you can choose between the one-time wifi login and the permanent beConnected wifi. If you select the latter, you will need to enter your beOne login details (email address and password) and accept the terms and conditions. After successfully logging in, your device will automatically connect to the wifi for this and all future stays in our hotels in Europe.

*Note: beConnected is only available for hotels in Europe.

As a beOne member, you can disconnect your devices from beConnected* at any time via the settings under ‘Profile settings -> Access management’. Afterwards, you can re-connect one or more devices at any time.

*Note: beConnected is only available for hotels in Europe.

As a former beOne member, your devices will no longer automatically connect to the permanent beConnected* wifi on your next stay and you will need to connect them to the normal wifi again.

*Note: beConnected is only available for hotels in Europe.

Changing your password or any other details in your beOne profile will not affect the beConnected* feature.

*Note: beConnected is only available for hotels in Europe.

beConnected* can only be used on three devices per person. If you log in with a fourth device, the device with the oldest login will be disconnected from beConnected*.

*Note: beConnected is only available for hotels in Europe.

The rooms at The Cloud One Hotels are equipped with a comfortable box-spring bed, in double rooms with king-size beds or queen-size beds.

Our rooms also offer a flatscreen TV, free WiFi, air conditioning and heating, a bathroom with shower and toilet including toiletries and hairdryer, a mobile workstation, a safe and an iron and ironing board (available to borrow from reception).

All The Cloud One hotel rooms have climate control.

Yes, all The Cloud One hotel bathrooms are equipped with hairdryers.

No, The Cloud One hotel rooms do not have phones.

No, there are no minibars in The Cloud One hotel rooms. However, there is a wide range of drinks and snacks available in our lounge.

There are accessible rooms at all our hotels. Please contact your chosen The Cloud One hotel to book.

Guests who rely on having someone with them when travelling due to a disability do not have to pay for the accompanying person’s accommodation.  
This applies even if the accompanying person is staying in a second room. (Not applicable in the US)

A king-size bed is 180 x 200 cm (two 90 x 200 cm mattresses). A queen-size bed is 160 x 200 cm (two 80 x 200 cm mattresses).

Yes, please mention that you will be bringing your dog when you make your booking.
In New York, dogs are charged at $30 per night, in Germany €15 per night.
This does not apply to guide dogs for the blind or deaf and other comparable service dogs. These may be brought without charge and accompany the guest at any time.  

For non-guaranteed bookings, you can simply pay when you check in: in cash, by credit card or EC card, or with Google Pay or Apple Pay.

For online bookings where payment is part of the booking process, you can choose between paying by credit card, PayPal, Google Pay or Apple Pay.

At The Cloud One hotels, you pay at check-in when you arrive.

No, your credit card will be checked and used to guarantee your booking. Your stay will then be paid for when you arrive at the hotel.

Yes, booking without a credit card is possible. However, your room will then only be kept available for you until 6 pm on the day of arrival.

To make a booking via <a href="t3://page?uid=32971">the-cloud-one.com</a> or by phone that allows you to arrive after 6 pm, you need a credit card.

The Cloud One hotels accept American Express, Visa, Master Card and Diner’s Club. Of course, you can also pay with an EC card or with cash at check-in.

You can change any reservations you have made on <a href="t3://page?uid=32971">the-cloud-one.com</a> and in our app under your profile. Don’t have a user profile with us yet? You can register for free. You can also cancel an existing booking via the link in your booking confirmation.

Reservations made without a credit card expire after 6 pm on the day of arrival. They do not have to be cancelled. Bookings made with a credit card can be cancelled up until 6 pm on the day of arrival. We charge 90% of the total price of your booking for late cancellations. For bookings during event and trade fair periods, a cancellation period of 14 days before arrival (6 pm) applies.

Cancellations can be cancelled by providing the booking number.

With online check-in, you can easily check in at the hotel two days before your arrival using the beOne app or via your beOne profile on the website. Then all you have to do when you arrive is pick up your key card at reception. In some hotels, you can even go straight to your room thanks to mobile keys.

Online check-in is available exclusively for beOne members. In addition, the booking must have been made through the Motel One website or the beOne app.

You can check in online from two days before your arrival. You will receive an email or push notification as soon as the service is available.

It is currently not possible to add additional services during online check-in. You can easily book your breakfast at reception after arriving at the hotel.

At this time, only the principal traveller can check in online for the first room of the booking. For all other rooms, guests must check in at reception upon arrival.

After successfully checking in online, all you need to do is collect your room key at the reception desk on arrival at the hotel. For some hotels, the mobile key option is also available in the beOne app. You will be able to see what options are available at your hotel after successfully checking in.

As the credit card is used for identity verification, it is mandatory for online check-in. In addition, any outstanding invoice items will be paid during online check-in using the credit card indicated.

If you do not have a credit card, you can still check in at reception in the usual way.

If there are outstanding invoice items to be paid during online check-in, the following payment methods are available:

- Visa

- Mastercard

- Diners Club

Changing the reason for your trip may affect the price of your stay due to taxes and charges.

No, check-out is automatic as usual at Motel One.

After payment, your invoice will be sent by email to the email address entered in the booking and can be viewed at any time in your beOne profile.

You will receive your mobile key on the day of arrival, subject to the availability of your room and no later than 3 pm. As soon as the room is ready for you, you will receive a push notification from the beOne app.

The mobile key is only available in the beOne app.

Check if you have Bluetooth enabled on your smartphone. If the mobile key still does not work, you can always pick up a physical key card for your room at the reception desk at any time.

You can pick up a physical key card for your room at reception at any time. Our reception is available 24 hours a day.

You can use any credit card-format card to activate the power in your room.

No, only the main traveller can use the mobile key in the beOne app.

The mobile key can only be used for beOne bookings. After you have completed the online check-in, including an identity check, you will receive your mobile key in the beOne app. You can use it like a conventional key card to open the door lock. To do so, make sure you have Bluetooth and location sharing enabled for the beOne app on your mobile phone.

At the time of writing (19 February 2024), the mobile key is available for use at the following locations:

Motel One Stuttgart-Hauptbahnhof

Motel One Hanover-Oper

The Cloud One Nuremberg-Hauptbahnhof

The Cloud One Hamburg-Kontorhaus

Motel One Hamburg-Fleetinsel

Motel One Bonn-Hauptbahnhof

Motel One Cologne-Messe

Motel One Mannheim

Motel One Würzburg

Motel One Ulm

Motel One Dublin

Motel One Aachen

Motel One Graz

Motel One Linz-Hauptplatz

Motel One Innsbruck

Motel One Rotterdam

We are working towards offering you this service across all our sites soon.